Frequently asked questions.

Email [email protected] with your order number, the item name, and the reason for return. We will guide you through the next steps.

Please include your order number, the email used at checkout, the item you want to return, and any relevant notes about the condition of the parcel.

We aim to review return requests within a few business days. If we need more information, we will contact you by email.

Go to Track my order, enter the email used at checkout, and sign in with your verification code to view the latest order status.

Your order may show statuses such as Payment received, Packed, Shipped, or Delivered.

We use a verification code to help protect your order information without requiring a full password-based account system.

In this demo version, verification codes are generated locally. On a live version, the code would be delivered through the email system connected to your store.

Please contact us as soon as possible at [email protected]. We will confirm whether the order has already been packed or shipped.

Use the Email us page and our team will get back to you.